Below is contact information for GaggiaShop.com as well as shipping information and our return policy. GaggiaShop.com contact information.   How to contact GaggiaShop.com By FAX 801-730-3937 By Mail GaggiaShop.com   89 Long Branch Ave   Long Branch, NJ 07740 By Email Click Here (We try to answer all email within 1-2 business days. The answers to most questions can be found by clicking the various buttons on the left side of your screen) Shipping Information We ship exclusively with UPS and we can not ship outside of the US. We offer FREE UPS Ground Shipping as well as UPS 2nd Day Shipping. The UPS 2nd Day Air charge is the actual charge by UPS to ship the item from our warehouse to your address. We do not add any "handling" or other fees. You will see the shipping charge for your item after you enter the "Ship To:" address on the first screen of the ordering system. We ship all orders the same day that the order is placed or the next business day. As a result, UPS Ground shipments take from 1 day to 10 days to arrive. (the 10 day maximum number would be for West coast orders placed on a Friday that did not ship until Monday). 2nd Day Air shipments will arrive in 1-5 days as orders placed late on Friday or on Saturday or Sunday will not ship until Monday. We are sorry but we do not offer Saturday Delivery, Overnight Shipping, or Same Day Service. Return Policy and Satisfaction Guarantee Due to the current return policy of Gaggia in Italy, any customer wishing to make a return or replacement of a Gaggia product for any reason must contact Gaggia's US Distributor, Importika at 1-888-389-4123. No returns of any kind may be made to GaggiaShop.com.